Google Links
Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge
Elements and Performance Criteria
Performance Evidence
Knowledge Evidence
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
sources of industry information:discussions with experienced industry personnel, colleagues or suppliersindustry:accreditation operatorsassociations and organisationsdevelopers of codes of conduct or ethicsjournalsseminarsplain English documents, issued by government regulators, that describe laws relevant to the tourism and travel industrylibrariesmediaregional, state and national tourism officesreference bookstraining coursesstructure, functions and key characteristics of the tourism and travel industryroles and general responsibilities for different jobs, functions and the interrelationship of different sectors in the industrygeneral nature of allied and related industries:hospitalitymeetingsincentivesconferences and eventsprimary functions of:major cross-industry and sector-specific industry associations especially those with which the organisation has a relationshiptrade unions in the industrylocal, regional, state and national tourism information service and marketing organisationstourism research bodiesbasic aspects of tourism and travel industry quality assurance processes:industry accreditation schemescodes of conduct or ethicsoccupational licensingreasons for participation and impacts of non-complianceroles and responsibilities of individual staff members when participating in schemesbasic aspects of state, territory and commonwealth laws specifically relevant to the tourism and travel industry and actions that must be adhered to by tourism organisations:Criminal Code Act 1995 for child sex offences outside Australiaequal employment opportunity (EEO)rights of employees and responsibilities of employers to make merit based employment decisions for inbound tour operators and guides, basic aspects of and actions that must be adhered to by tourism organisations:Queensland Tourism Services Act 2003 for the delivery of tourism products in Queensland current and emerging technology used in the tourism industry:e-businesssocial media.